Vending Machine Maintenance by LOGIPROX
At LOGIPROX, our vending solutions are fully connected, allowing us to perform initial diagnostics remotely using our specialized software tools. These tools enable us to monitor the status of your installation and take control when necessary. We offer two dedicated helplines for technical and IT inquiries, as well as LOGIPROX technicians ready to provide on-site service when the situation requires.
Technical Support
If you wish to replace a product reference, change a product image, or have a question about your vending machine’s operation, our support team is available five days a week, from 9 am to 5 pm, to assist you.
IT Support
Daily Maintenance of Your Vending Machine
As part of your LOGIPROX equipment rental contract, we include a vending machine maintenance service. This service comprises on-site maintenance, telephone technical support, and remote IT assistance.
A Vending Machine After-Sales Service Attuned to Your Needs
At LOGIPROX, we have established dedicated after-sales services for vending machines tailored to your specific issues. To ensure effective handling of all your technical or IT questions regarding our devices and management systems, we have created two distinct after-sales services.
Our After-Sales Service for All Your Technical Questions
To best assist your technician with electronic issues, device settings, etc., contact our technical team for the maintenance of your machines.
This team strives to assist you and your maintenance agent with all technical service-related issues and advises you on all your mechanical processes: motor or auger replacement, product changes, power supply issues, etc.
Our vending machine after-sales service is equipped to answer all technical questions related to the maintenance procedures of your automatic distribution installation. They also assist with all issues related to the general use of the vending machine. This support service for the daily management of your machines is available during all our opening hours.
Our After-Sales Service to Address Your IT Issues
Have questions about our remote management software for your vending machines? Assisting your employees with the use of our vending machine software is the role of our dedicated IT after-sales service team.
If you encounter difficulties with our stock management solution or cannot perform remote diagnostics of your machines, our support teams are at your disposal. Like our technical after-sales service team, our IT support service is available during all our opening hours and is competent to resolve all types of issues with our business software.
On-Site Vending Machine Maintenance
Following the identification of a malfunction that cannot be resolved remotely, our vending machine maintenance technicians will intervene on-site to restore your machine to working order as quickly as possible.
Our vending machine maintenance service is available throughout France. Our technicians are trained to intervene on all our vending machines and connected lockers. They are equipped with all the necessary tools and spare parts to ensure efficient and rapid maintenance of your vending machines.
In addition to corrective maintenance, we also offer preventive maintenance services to ensure the longevity and optimal performance of your vending machines. Regular maintenance of your vending machines helps prevent breakdowns and ensures the satisfaction of your users.
Trust LOGIPROX for the maintenance of your vending machines and benefit from a reliable and efficient service.
Implementing a vending machine maintenance system in your company, like the rest of our distribution solutions, will boost productivity in your structures. Essential accessories for your teams to manage their daily tasks, available 24/7, will inevitably save them time.
Why Opt for Vending Machine Maintenance?
When your products don’t fit on spindles, opt for vending machine maintenance.
Indeed, the advantage of our vending machine maintenance is that it allows the deposit of a wide range of products intended for your employees. These distribution boxes can accommodate any consumable, PPE (personal protective equipment), small electronic devices, or work clothes. Our vending machine maintenance is fully modular. This type of connected box can have up to 20 columns, each housing between 4 and 32 lockers. Moreover, our installations can be adjusted according to your needs at any time. For our clients who wish to use our vending machine maintenance as distribution machines (as one would with a vending machine), our columns are equipped with connected modules. These modules provide access to a catalog directly linked to your stock management interface, allowing the user to place an order with a single click directly from your distribution machine.
Vending Machine Maintenance, the Perfect Companion to Our Vending Machines
Our vending machine maintenance can be combined with our custom vending machine solution, thus covering a wide range of needs. The installation of a vending machine integrated into your locker columns can be done at any time. Like our lockers, our multi-product vending machines can accommodate items from various sectors (personal protective equipment, small electronic devices, etc.). Our vending machines will effectively complement the service provided by our cabinets.
Consignment or Loan with Vending Machine Maintenance, It’s Possible
Our vending machine maintenance system is also ideal for integrating a consignment, collection, or loan system for shared devices or tools. This system is particularly useful for companies in a flex office situation or for positions requiring team rotations. Thus, thanks to these storage spaces, your employees can share electronic equipment, tools, or office supplies. Our connected collection boxes provide a simple and practical deposit and withdrawal solution for all your employees.
Secure Vending Machine Maintenance
Tools or equipment (e.g., medical) can be hazardous or require regulated access at work. At Logiprox, we have considered this